Communicate with ECO


ECO, in accordance with its quality policy, manages complaints and requests from those who have any type of relationship with the company, whether such issues derive from the signing of contracts, commercial agreements, stipulation of agreements or simply requests for information or services.


While the analysis of complaints and appeals received allows ECO to monitor the efficiency level of the services rendered, at the same time, questionnaires are used to assess perceived quality, thus representing a tool of preventive investigation that allows ECO to obtain information crucial for improvement, highlighting the aspects perceived as less efficient but not necessarily negative.

By filling out our Satisfaction Questionnaire, you can help us improve the quality of the services we offer.


CUSTOMER SATISFACTION

Help us improve


Satisfaction Questionnaire

Complaint Handling Procedure